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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Samuel De Jesus

Samuel De Jesus

September 19, 2024

5  out of  5
rating by Samuel De Jesus
"Juana is great! She really cares about her clients!"
We responded:
"Samuel, thank you so much for the kind words and great feedback. Juana is a great asset to our team and I will be sure to pass along the message! Beth"
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Judith Mauro

July 30, 2024

5  out of  5
rating by Judith Mauro
"Ponsee Ibrahim has made the process of getting insurance seamless.She is knowledgeable, patient and responds to questions quickly."
We responded:
"Judith, thank you so much for the kind words and great feedback. Ponsee is a great asset to our team and I will be sure to pass along the message! Beth "
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Dahlia Hanna

July 26, 2024

5  out of  5
rating by Dahlia Hanna
""I have always had a positive experience dealing with Ponseé Ibrahim over the last couple of years she has been very responsive to my questions and very professional in handling my claims. she is a pleasure to deal with, actually she is professional and courteous"
We responded:
"Thank you for taking the time to share your experience with our office Dahlia. We truly appreciate the great review, and you recommending our agency and Ponsee! We look forward to being here for you for a long time to come! Beth "
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Mykola Myskiv

June 7, 2024

1  out of  5
rating by Mykola Myskiv
"Not recommend"
We responded:
"We welcome customers feedback and thank you for yours.  I wanted to express that our office understands your frustration as we believe you may have tried reaching out and actually spoke to our call center. We pride ourselves in our customer service.  Regards, Alex Escobar and team"
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Antonio bravo

May 22, 2024

5  out of  5
rating by Antonio bravo
"Andrea siempre atenta servicial y muy profesional, una atención impecable y siempre con soluciones rápidas y perfectas"
We responded:
"Gracias Antonio, por tomar su tiempo y darnos su revision. Nos sentimos agradecido de que usted nos de la oportunidad de servirle. Beth "
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Zack T.

May 21, 2024

5  out of  5
rating by Zack T.
"Ponsee ibrahim very kind and took her time to understand what I needed on my auto insurance and follows up to check in with me."
We responded:
"Zack, thank you so much for the kind words and great feedback. Sandra is a great asset to our team and I will be sure to pass along the message! Beth "
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eduardo gamarra

May 15, 2024

5  out of  5
rating by eduardo gamarra
"Andrea colmenares es la mejor asesora que puede tener state Farm amable respetuosa y resuelve todos los inconvenientes y dudas que se puedan tener ella es la mejor"
We responded:
"Gracias Eduardo, Por ser un cliente valioso con nosotros aqui State Farm Insurance, queremos infomarle que estamos aqui para cual quiera cosa que necesite. Gracias por darnos su revision. Beth "
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Ant S

April 17, 2024

3  out of  5
rating by Ant S
"ORIGINAL REVIEW: Went in there for an appointment scheduled with my 9 month pregnant wife for life insurance in the pouring rain and the representative Madelyn couldn’t be more unhelpful and had an attitude. We weren’t sure which gentleman we scheduled an appointment for and instead of getting up and finding out it was Joe who was upstairs, they told us to call back and schedule an appointment because we weren’t in the system. Come to get a call 5 minutes later that Joe said his associates said we left. All we needed was 5 minutes to see how unsatisfactory this office was. EDIT: Alex, the owner, reached out to us in regards to this issues and made sure our concerns were heard and addressed. He showed empathy and personally apologized and reassured us that nothing like this would happen again in future. We appreciated the call."
We responded:
"Dear Ant, I am so sorry to hear about your experience. We take pride in our customer service and are sorry for the misunderstanding. We appreciate you giving us the opportunity to turn this experience around. Alex "
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Erik Williams

April 8, 2024

5  out of  5
rating by Erik Williams
"I worked with both Sarah and Angelica, from day 1 they were both amazing. I was almost able to cut my insurance cost in half with better coverage. (dont even know how that’s possible, but it’s true.) I had an issue with the inspector not identifying my roof correctly. They were going to cancel my homeowners insurance since they didn’t accept the roof the inspector identified incorrectly. I was probably a pain in their side by calling them a lot, but Sarah and Angelica were always professional and patient. They did everything possible to help me out. In the end, we were able to rectify the issue with the roof and I’m happy to say I’ll continue my insurance with them. I highly recommend using their services. I can not express enough how great they both were with my situation. I will be referring anyone I can to them. Thank you again!"
We responded:
"Thank you so much Erik! We truly appreciate you sharing your experience with our office and for leaving us this great review! Beth "
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Lisa Nasto

April 4, 2024

5  out of  5
rating by Lisa Nasto
"Ponsee was great to work with. She helped me get through a stressful time while trying to navigate thru my insurance choices. She continues to stay in contact, and follows up. I would recommend calling her. She is professional, very thorough, yet has a friendly, upbeat personality which really puts you at ease."
We responded:
"Thank you for taking the time to share your experience with our office Lisa. We truly appreciate the great review, and you recommending our agency! We look forward to being here for you for a long time to come! Beth "
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Joe Desrivieres

February 8, 2024

1  out of  5
rating by Joe Desrivieres
"Just called this agency trying to get business insurance for my businesses. Called twice and both agents sounded as if they didn't want my business and were very dismissive. Well guess I'll go give my money to another company. Done with state farm. They really missed out."
We responded:
"Joe, Thank you for bringing this to our attention and I am so sorry to hear about your experience, that was not our intention. When you told us that you were a State Farm customer we wanted to try and give your current agent the opportunity to help you but apparently there was some miscommunication. We take pride in our customer service and would greatly appreciate if you would give us the opportunity to speak with us today in hopes of turning this experience around. We greatly appreciate your feedback. Beth P"
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Roberta Santos

June 28, 2023

5  out of  5
rating by Roberta Santos
"Insurances are always tricky, having someone who can explain it to you well and provide you the information you need is truly priceless! Thanks to Alex’s team in particular Sandra they take all that stress and hassle away! They truly make you feel taken care of and part of a family! I would recommend them to anyone !!!!!"
We responded:
"Roberta, Thank you for taking time to write such a great review. Please let us know if we can help you with anything! Beth"
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Eric Pimentel

June 3, 2023

1  out of  5
rating by Eric Pimentel
"Get insured elsewhere. Been paying double the price on the same policy from these people for years. 5 years of paying almost 300 dollars a month. Switch to Geico and the SAME exact policy has been a fair 140 for a year now. Wouldve saved THOUSANDS of dollars if i never involved myself with these people when i got my first car years ago."
We responded:
"Eric, we welcome customers feedback and thank you for yours. I wanted to express that our office does not determine the rate that customers are charged. We pride ourselves in our customer service and wish you would have given us the opportunity to review your policy for possible savings. We did review your file and determined that your most recent premium in March of 22 was only $149 per month. Please feel free to reach out to us if you have any future concerns regarding your policy. Regards, Alex Escobar and team "
Profile photo of Jose Rodriguez

Jose Rodriguez

January 28, 2023

5  out of  5
rating by Jose Rodriguez
"Good customer support and service very nice worker's and Friendly, State Farm#1 Alex keep up the good work 👍 Ponce Joe And all the worker's Thank you so much I appreciate yous ,Your service is appreciated"
We responded:
"Jose- Thank you for your review, it's for customers like you that we love coming to work every day. "
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Salomon Flores

December 1, 2022

4  out of  5
rating by Salomon Flores
"Best service excellent people and good prices"
We responded:
"Salomon, thank you for the positive review. Please let us know if there is anything we can do to provide you with a 5 star service in the future. - Alex"
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Darwin Cruz

October 24, 2022

5  out of  5
rating by Darwin Cruz
"Excelente Servicio, gracias Juana"
We responded:
"Gracias Darwin, por tomar su tiempo y darnos su revision. Nos sentimos agradecido de que usted nos de la oportunidad de servirle. Beth "
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chico Rodriguez

October 13, 2022

5  out of  5
rating by chico Rodriguez
"Una de las mejores oficina en New Jersey y New York. EXLENTE servicio y un personal muy capacitado."
We responded:
"Gracias,Chico sin mis clientes no estariamos aqui, ustedes son como nuestra familia. Gracias por tomar su tiempo y darnos su revision. Beth"
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Aline Batista

October 5, 2022

5  out of  5
rating by Aline Batista
"Eles são muito prestativo, ótimo atendimento e agilidade, resolve as coisas em tempo real, tem sempre alguém que fale o nosso idioma e isso ajuda muito, estou muito satisfeita, sempre satisfazendo a vontade do cliente e com o ótimo trabalho. Eu recomendo, essa equipe excelente top… Parabéns"
We responded:
"Gracias Aline, Por ser un cliente valioso con nosotros aqui State Farm Insurance, queremos infomarle que estamos aqui para cual quiera cosa que necesite. Gracias por darnos su revision. Beth"
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Armando la templa

September 29, 2022

5  out of  5
rating by Armando la templa
"Me encanto el servicio y las atenciones lo recomiendo ✅✅✅"
We responded:
"Gracias Armando, por tomar su tiempo y darnos su revision. Nos sentimos agradecido de que usted nos de la oportunidad de servirle. Beth"
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Carlos J Leonardo

July 21, 2022

5  out of  5
rating by Carlos J Leonardo
"Very good customer service from Alex"
We responded:
"Thank you Carlos for taking your time and giving us 5 stars. We are grateful that you give us the opportunity to serve you. Beth"
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Ciro Gallangos

February 25, 2022

5  out of  5
rating by Ciro Gallangos
"Me siento muy satisfecho con el servicio y professionalismo ofrecido por juana. Lo recomiendo 100 lor ciento"
We responded:
"Gracias Ciro, Por ser un cliente valioso con nosotros aqui State Farm Insurance, queremos infomarle que estamos aqui para cual quiera cosa que necesite. Gracias por darnos su revision. Beth"
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Marcos Sanchez

February 21, 2022

5  out of  5
rating by Marcos Sanchez
"Excelente servicio y profesioalismo. Juana me explico todo con mucho detalle y me ayudó a hacer la cita en motor vehiculo. A mi .e recomendaron y estoy muy a gusto. Recomiendo la oficina 100%."
We responded:
"Gracias Marcos, por tomar su tiempo y darnos su revision. Nos sentimos agradecido de que usted nos de la oportunidad de servirle. Beth"
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Anaili81

January 28, 2022

5  out of  5
rating by Anaili81
"Satisfecha por el servicio recibido por el agente que me atendió, muy profesional. Gracias Andrea por tu ayuda."
We responded:
"Gracias, sin mis clientes no estariamos aqui, ustedes son como nuestra familia. Gracias por tomar su tiempo y darnos su revision. Beth"
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juliette catalan

January 18, 2022

5  out of  5
rating by juliette catalan
"I highly recommend using Alex and his team for all of your insurance needs. Anytime I have a question or need something, Alex is always there to help. Everyone is super friendly and very attentive to my needs. I'm glad I was able to find such a reliable agency."
We responded:
"Thank you Juliette for being such a valued customer with us here at State Farm Insurance, we want to let you know that we are here for whatever you need. Thank you for giving us your review. Beth"
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Céline Gallais Hernandez

January 5, 2022

5  out of  5
rating by Céline Gallais Hernandez
"Alex is the best, I have been with State Farm for 7 years and they have been amazing on the few issues I have had during this time. Alex has given me great advice on which options to subscribe and several turned out to be lifesavers when time came, I would strongly recommend Alex to anyone looking for good insurance and good follow up !"
We responded:
"Thank you Celine for taking the time and giving us your review. We are grateful that you have given us the opportunity to serve you. Beth"